Help Center

Very easy

Follow these 10 steps:

1. At the beginning of your shift, log in to ShiftPal using face recognition

2. For each new patient, click on "Add Patient" in the bottom menu.

3. Click on "Scan Info" to capture the data from the patient card (or the top portion of the AH-280 sheet) and then "add to shift."

4. By clicking on "My Shift" at the bottom, your patient is now in the "Active" list

5. Click on the patient to enter the Dx and then save

6. Select the desired exam or procedure. You can annotate, prioritize or add a reminder

7. You can add a procedure or an exam as many times as needed

8. Once the case is finished, click on "Set up the patient". The patient is now in the "Set" list. You can reactivate the patient at any time

9. At the end of your shift, go to "My Shift" and enter the date and time the shift ended. Also enter the resident or outpatient number if you supervised one. Then click on "Finalize and Submit."

10. Click on "History" in the bottom menu to access the list of your shifts worked. You can refresh the page to see your most recent shift. Click on the desired shift and your detailed billing report will appear. You can manage this report as you wish, by emailing it to yourself, submitting it directly to your billing agency or printing it.

ShiftPal is available on iPhone 6s or newer devices. You need to verify that your iPhone device's operating system is iOS 14 or later.

For the moment only IOS devices can use ShiftPal

The development of the Android environment is in progress and will be available soon!

Not for now

ShiftPal is a wizard that facilitates and optimizes the care and management of your patients

Once the shift is over, a detailed on-call report is generated and allows you to send your claims to your billing agency

Xacte© is a company specialized in medical billing for physicians and optometrists in Quebec

https://www.xacte.net/en/

Xacte© offers web and mobile solutions for RAMQ billing to physicians, commercial billing agencies and integration partners.

Xacte©'s physician clients are generally 100% responsible for their billing. They submit their billing directly to RAMQ while benefiting from the company's expert validation and verification services.

ShiftPal offers mobile RAMQ billing solutions for emergency room physicians using a billing agency.

ShiftPal helps physicians manage their shifts by offering them the ability to organize their work in the emergency room.

ShiftPal also provides non-nominal comparative data between the physician and his or her peers within the mobile application.

A comparison chart provides a better understanding of the differences:

Yes!

ShiftPal makes it easy for you by offering an attractive, user-friendly and structured wizard

The tool uses ICD-9 diagnostic codes and allows you to bill all procedures and exams from the RAMQ billing manual

The result is a simplified and highly accurate process for billing your shifts, which not only optimizes and promotes your work performance but also greatly facilitates and accelerates the work to be done by the billing agency

The work of taking care of and managing your patients will be facilitated and optimized during your shifts

Not only will you see a direct benefit on your billing, but your efficiency and effectiveness will be improved as ShiftPal assists you in many organizational aspects of patient intake, billing and throughout the patient follow-up process during your shift

Several features help the clinician during his shift:

- Patients are separated into 2 lists of active and settled cases which makes it easier to manage cases that need to be reviewed during your shift

- Patients can be assigned a stretcher/bed number

- You can assign a flag to a patient that you consider a priority or for any other reason

- You can annotate a specific task, a personalized memo if necessary

No

ShiftPal is secure and compliant with sensitive data protection standards. No patient information is shared by other applications on your phone

Yes!

All procedures and exams from the RAMQ billing manual are available for your medical specialty

ShiftPal is designed to make your job easier by guiding you through its intuitive and user-friendly system

A few clicks are all it takes to quickly find and select the procedure or exam you are looking for

Yes!

ShiftPal provides instant access to your favorite procedures and exams. You can add and remove them at any time and customize your own list

Not a problem

ShiftPal allows you to change the time of a procedure or an exam, to cancel it at any time and this very easily. By clicking on the act or exam in question, it is possible to manually change the desired time. Next to each act or exam, it is possible to cancel it

Yes it is

Simply select the patient by clicking on it and you can choose the red icon to remove the patient from the list

For all practical purposes yes

ShiftPal uses powerful patient card recognition software with an advanced AI algorithm system. The tool is able to recognize sensitive data areas on patient cards and adapts to new cards

It is recommended to scan the image of the stamped card rather than an image of the card itself so that the software can more easily extract the text.

Extracting the text areas of the black-on-white stamped card by ShiftPal is more efficient

If ShiftPal fails to capture the patient card data from your hospital or clinic, please contact us and our technical support will quickly resolve the issue.

This is normal

For your billing purposes, only the valid RAMQ number is required

It is important to verify if the RAMQ expiration date is valid for each of your patients. If the date has expired, you will need to specify by unchecking the box to that effect. This will alert your billing agency that the patient does not have a valid RAMQ card at the time of the services you provided

As for the name, ShiftPal allows you to capture the last name and the first letter of the first name simply to help you better manage your patients in your shift management. This nominal data is not required for billing purposes

Your device may be too close to the data source. Move the device back a little further from the data and try again

Sometimes it is best to use the photoscan in the vertical (portrait) axis and not the horizontal (landscape) axis. The photoscan works in both axes to capture patient data from hospital cards, DSQ or RAMQ card.

Data fields from other sources such as patient demographics from your EMR or data from the AH-280 header require that the photoscan be performed with your device in the vertical (portrait) position

Also, if the patient is out of province (without RAMQ), you will have to enter the data manually. In this case, you will only have to enter the last name, first name and date of birth while unchecking the box indicating that the RAMQ card is not valid for this patient and then add it.

You can add a note for your billing agency to specify if this patient is out of province / foreign patient and attach the relevant forms (Inter-Province or insurance form) to the report generated at the end of your shift

Finally, for patients covered by the RAMQ, it may happen that the photoscan does not manage to capture the data despite the tips described above. You will then have to enter the data manually. If you enter the RAMQ only --> the date of birth, gender and a portion of the last name and the first letter of the first name will be automatically generated. Remember that only the valid RAMQ is required for billing purposes. The other identifying information is mainly so that you can easily find the patients in your "active" and "paid" lists

This problem can occur especially with older versions of IOS on larger phones. Just make sure you update to the latest version of your IOS and restart your phone. ShiftPal should then display correctly on your device. Do not hesitate to contact us if the problem persists

The WiFi network can sometimes be slow. You can disable WiFi in your settings and use the cellular data network

As an indication, 97% of the requests to add a deed and calculate the amount are done within 215 ms. The photoScan takes on average 1.5 seconds

When you enter certain information manually, you must always finish the procedure by pressing your blue "enter" or "done/done" button. The data will then be saved.

This concerns most of the different data fields such as RAMQ, date of birth, RAMQ expiration date, added notes, diagnosis, etc...

In ShiftPal, it is recommended that you bill the exams and procedures just as you would have done if the patient was covered by RAMQ

Without RAMQ number, you will have to:

- manually enter the data: name, date of birth, gender

- uncheck the RAMQ expiration box

- if the patient has private insurance, you can attach the private insurance form to your billing report generated at the end of your shift (Blue Cross, Desjardins)

- if the patient does not have private insurance and has paid the fees required by your hospital, you can attach the cash register receipt to your billing report generated at the end of your shift

- you can add a note for your billing agency (ex: NON RAMQ see attached document).

Having followed the above steps and provided the relevant documents, your billing agency will proceed with the appropriate billing for those cases not covered by RAMQ

The exams and procedures billed in ShiftPal will at least reflect your income as accurately as possible during your shift and for all your personal and comparative data

You can enter the data with the photoscan

You will need to uncheck the RAMQ expiration box

For billing purposes, your billing agency needs to know if the RAMQ card has expired or not